Refund Policy

Once an order is confirmed, Tarai Organic Farms will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.

In case of Damaged product:

TOF needs to be notified of damaged product within 3 days from delivery date via email to taraiorganicfarms@gmail.com
In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
In case of multiple item shipments, only the affected product can be returned and replaced.
We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.

In case of Missing product:

TOF needs to be notified of missing product within 3 days from delivery date via email to taraiorganicfarms@gmail.com
In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.
We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product.
Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.

In case of spoiled product

TOF needs to be notified of spoilage of product within 7 days from delivery date via email to taraiorganicfarms@gmail.com.
In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared.
We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained.
We will work with you on providing an amicable solution.
Products will be replaced after due investigation and diligence and we assure a fair outcome at all times.
Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.

REGENERATIVE SOIL FARMING

We enhance soil health through regenerative practices, increasing crop yields and aiding carbon sequestration, creating a sustainable and eco-friendly farming system. We’re essentially making the soil healthier!

REVIVING TRADITIONAL METHODS

Embracing Jaivik Kheti, we use natural processes and biodiversity to preserve Indian agricultural heritage, resulting in healthier crops and balanced ecosystems.

EMPOWERING FARMER FAMILIES

We empower farmers with training, resources, and fair trade opportunities, ensuring economic stability and improved quality of life, reinforcing our commitment to social responsibility.

MEET OUR FOUNDER

Gautam Agarwal

Born in Nanpara, Gautam Agrawal embodies the spirit of organic farming and community empowerment. His journey from urban life to becoming a dedicated farmer is rooted in a deep-seated belief in sustainable agriculture and the transformative power of organic practices.

Gautam Agrawal founded Tarai Organics with a mission to enhance soil health and produce chemicals and pesticides free and no added preservatives and additives organic food. At the heart of his philosophy lies a commitment to nurturing the land and its natural ecosystems. He champions local farmers, empowering them with organic farming techniques that not only sustain livelihoods but also preserve traditional agricultural wisdom.

Under Gautam's leadership, Tarai Organics thrives as a beacon of sustainable farming practices in Nanpara and beyond. By fostering a holistic approach to agriculture, Gautam and his team ensure that every product reflects their dedication to quality and environmental stewardship.

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